Users' Willingness to Provide Information Requirements for Systems Development

Abstract

Eliciting information requirements from users is critical to timely and successful development of information systems. Despite its importance, however, users may not always be willing to cooperate during the requirements gathering process because sharing the required information may be perceived by them as detrimental to their self-interests. In the present research we investigate users' willingness to provide requirements using the Theory of Planned Behavior, ethics, and anticipated regret. We develop and test a model that draws from these three theories. Data were collected from a sample of 130 respondents and analyzed using multiple regression analysis. Results support our hypotheses that behavioral considerations, ethical considerations, and anticipated regret influence users' willingness to provide information requirements. We discuss theoretical and practical contributions of our findings and implications for future research.