How to mitigate the incident? an effective troubleshooting guide recommendation technique for online service systems

Author:

Jiang Jiajun1,Lu Weihai2,Chen Junjie1,Lin Qingwei3,Zhao Pu3,Kang Yu3,Zhang Hongyu4,Xiong Yingfei2,Gao Feng5,Xu Zhangwei5,Dang Yingnong5,Zhang Dongmei3

Affiliation:

1. Tianjin University, China

2. Peking University, China

3. Microsoft Research, China

4. University of Newcastle, Australia

5. Microsoft Azure, USA

Publisher

ACM

Reference54 articles.

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2. 2018. Amazon's one hour of downtime on Prime Day may have cost it up to $100 million in lost sales. https://www.businessinsider. com/amazon-prime-daywebsite-issues-cost-it-millions-in-lost-sales-2018-7. 2018. Amazon's one hour of downtime on Prime Day may have cost it up to $100 million in lost sales. https://www.businessinsider. com/amazon-prime-daywebsite-issues-cost-it-millions-in-lost-sales-2018-7.

3. 2019. ANNOY library. https://github.com/spotify/annoy. Accessed: 2019-09-01. 2019. ANNOY library. https://github.com/spotify/annoy. Accessed: 2019-09-01.

4. Aug. 2008. Amazon's S3 cloud service turns into a puf of smoke. InformationWeek. Aug. 2008. Amazon's S3 cloud service turns into a puf of smoke. InformationWeek.

5. Akiko Aizawa. 2003. An information-theoretic perspective of tf-idf measures. Information Processing & Management 39 ( 2003 ) 45-65. https://doi.org/10.1016/ S0306-4573 ( 02 ) 00021-3. 10.1016/S0306-4573(02)00021-3. Akiko Aizawa. 2003. An information-theoretic perspective of tf-idf measures. Information Processing & Management 39 ( 2003 ) 45-65. https://doi.org/10.1016/ S0306-4573 ( 02 ) 00021-3. 10.1016/S0306-4573(02)00021-3.

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