Enhancing Incident Management: Insights from a Case Study at ING
Author:
Affiliation:
1. ING, Amsterdam, Netherlands
2. Delft University of Technology, Delft, Netherlands
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3643665.3648048
Reference25 articles.
1. 2022. Regulation and policy. https://www.eba.europa.eu/regulation-and-policy
2. ISO/IEC JTC 1/SC 40. 2018. ISO/IEC 20000-10:2018(en) Information technology --- Service management. https://www.iso.org/obp/ui/
3. Software-Defined Business
4. Betsy Beyer, Chris Jones, Jennifer Petoff, and Niall Richard Murphy. 2016. Site reliability engineering: How Google runs production systems. " O'Reilly Media, Inc.".
5. Junjie Chen Xiaoting He Qingwei Lin Yong Xu Hongyu Zhang et al. 2019. An empirical investigation of incident triage for online service systems. In ICSE-SEIP 2019. IEEE 111--120.
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