Analyzing the Factors Affecting the Behavioral Intention of Customers in a Testing Laboratory Facility Using Structural Equation Modeling-Reference-Cited by-同舟云学术

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Analyzing the Factors Affecting the Behavioral Intention of Customers in a Testing Laboratory Facility Using Structural Equation Modeling

Published:2023-09-22 Issue: Volume: Page:
ISSN:
Container-title:2023 The 5th World Symposium on Software Engineering (WSSE)
language:
Short-container-title:

Author:

Bauzon Cristopher Cliano¹^ORCID,Robielos Rex Aurelius²^ORCID

Affiliation:

1. Industrial Technology Development Institute, Department of Science and Technology, Philippines and School of Information Technology, Mapua University, Philippines

2. School of Industrial Engineering and Engineering Management, Mapua University, Philippines

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3631991.3632003

Reference26 articles.

1. Demographic differences in Jordanian bank service quality perceptions

2. Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

3. The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector

4. The effect of physical environment and perceived value on customer satisfaction and behavioral intention at the cinema in Vietnam;Cuong D.;Test Engineering and Management.,2020

5. The Effect of Product Quality, Service Quality and Price on Customer Satisfaction at Loki Store

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