Domain Specific Classification of Malay Based Complaints using the Complaint Concept Ontologies-Reference-Cited by-同舟云学术

Domain Specific Classification of Malay Based Complaints using the Complaint Concept Ontologies

Published:2019-02-19 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2019 8th International Conference on Software and Computer Applications
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Author:

Rodzman Shaiful Bakhtiar bin¹,Suhaili Siti Suhaima binti¹,Ismail Normaly Kamal¹,Rahman Nurazzah Abd¹,Aljunid Syed Ahmad¹,Omar Aslida binti²

Affiliation:

1. Universiti Teknologi MARA, Shah Alam, Malaysia

2. Pejabat Pengurusan Fasiliti, Universiti Teknologi MARA, Shah Alam, Malaysia

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3316615.3316682

Reference17 articles.

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2. Andrews N. O. and Fox E. A. 2007. Recent developments in document clustering. Technical report Computer Science Virginia Tech. Andrews N. O. and Fox E. A. 2007. Recent developments in document clustering. Technical report Computer Science Virginia Tech.

3. What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services

4. F.Noy and McGuinness 2001. Ontology Development 101: A Guide to Creating Your First Ontology. Stanford Knowl. Syst. Lab. 25. F.Noy and McGuinness 2001. Ontology Development 101: A Guide to Creating Your First Ontology. Stanford Knowl. Syst. Lab. 25.