Building systems that users want to use

Author:

Malhotra Yogesh1,Galletta Dennis F.2

Affiliation:

1. Management Information and Decision Sciences at the Syracuse University Whitman School of Management, Syracuse, NY

2. Fox School of Business and Management Temple University, Philadelphia, PA

Abstract

User commitment is essential to the success of even the best-designed IT systems. And to make that connection successfully begins by examining the burning question: "Does IT matter?"

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science

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