Renegotiation in Service Level Agreement Management for a Cloud-Based System-Reference-Cited by-同舟云学术

Renegotiation in Service Level Agreement Management for a Cloud-Based System

Published:2015-04-16 Issue:3 Volume:47 Page:1-21
ISSN:0360-0300
Container-title:ACM Computing Surveys
language:en
Short-container-title:ACM Comput. Surv.

Author:

Hani Ahmad Fadzil M.¹,Paputungan Irving Vitra²,Hassan Mohd Fadzil³

Affiliation:

1. Centre for Intelligent Signal & Imaging Research (CISIR), Universiti Teknologi PETRONAS, Perak, Malaysia

2. Department of Electrical & Electronic Engineering, Universiti Teknologi PETRONAS, Perak, Malaysia

3. Department of Computer Information Science, Universiti Teknologi PETRONAS, Perak, Malaysia

Abstract

Managing Service Level Agreement (SLA) within a cloud-based system is important to maintain service continuity and improve trust due to cloud flexibility and scalability. We conduct a general review on cloud-based systems to understand how service continuity and trust are addressed in cloud SLA management. The review shows that SLA renegotiation is necessary to improve trust and maintain service continuity; however, research on SLA renegotiation is limited. Of the two key approaches in renegotiation, namely bargaining-based negotiation and offer generation--based negotiation, the latter approach is the most promising due to its ability to generate optimized multiple-offer SLA parameters within one round during renegotiation.

Funder

Ministry of Higher Education of Malaysia

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science,Theoretical Computer Science

Link

https://dl.acm.org/doi/pdf/10.1145/2716319

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