A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality-Reference-Cited by-同舟云学术

A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality

Published:2022-09-21 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry
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Author:

Kurniawan V. Reza Bayu¹^ORCID,Sawitri Oktavia Puput Dwi¹^ORCID,Yulianti Trisna¹^ORCID,Susanti Dyah Ari¹^ORCID,Puspitasari Fransiska Hernina²^ORCID

Affiliation:

1. Department of Industrial Engineering, Universitas Sarjanawiyata Tamansiswa, Indonesia

2. Department of Industrial Engineering, Universitas Atma Jaya Yogyakarta, Indonesia

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3557738.3557837

Reference25 articles.

1. The effects of service quality on student loyalty: the mediating role of student satisfaction

2. Operations in the Service Industries: Introduction to the Special Issue

3. International students’ service quality evaluations towards Turkish universities

4. Comparing alternative instruments to measure service quality in higher education

5. S Đonlagić and S Fazlić. 2015. QUALITY ASSESSMENT IN HIGHER EDUCATION USING THE SERVQUAL MODEL assessment in higher education using the SERVQUAL model 40. Quality. Retrieved from http://www.ehea.info/article-details.aspx?ArticleId=86 S Đonlagić and S Fazlić. 2015. QUALITY ASSESSMENT IN HIGHER EDUCATION USING THE SERVQUAL MODEL assessment in higher education using the SERVQUAL model 40. Quality. Retrieved from http://www.ehea.info/article-details.aspx?ArticleId=86

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