1. About the Digital Service Standard: 2019. https://www.dta.gov.au/help-and-advice/about-digital-service-standard. Accessed: 2019-12-20. About the Digital Service Standard: 2019. https://www.dta.gov.au/help-and-advice/about-digital-service-standard. Accessed: 2019-12-20.
2. Does e-government reduce the administrative burden of businesses? An assessment of business-to-government systems usage in the Netherlands
3. Australian Government 2019. Australian Government response to the Senate Finance and Public Administration References Committee report: Digital delivery of government services. Australian Government 2019. Australian Government response to the Senate Finance and Public Administration References Committee report: Digital delivery of government services.
4. Baller Silja Dutta Soumitra L.B. 2016. The Global Information Technology Report 2016: Innovating in the Digital Economy. Baller Silja Dutta Soumitra L.B. 2016. The Global Information Technology Report 2016: Innovating in the Digital Economy.