Analysis of Reviews on Greek Municipalities to Improve Public Service Delivery and Citizen Satisfaction: A Tool for Co-creation and Co-design-Reference-Cited by-同舟云学术

Analysis of Reviews on Greek Municipalities to Improve Public Service Delivery and Citizen Satisfaction: A Tool for Co-creation and Co-design

Published:2022-11-25 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 26th Pan-Hellenic Conference on Informatics
language:
Short-container-title:

Author:

Ali Mohsan¹^ORCID,Maratsi Maria Ioanna¹^ORCID,Euripidis Loukis¹^ORCID,Alexopoulos Charalampos¹^ORCID,Charalabidis Yannis¹^ORCID

Affiliation:

1. Department of Information and Communications Systems Engineering, University of the Aegean, Greece

Funder

Open data ecosystem(ODECO)

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3575879.3576008

Reference17 articles.

1. Reimer , Thomas & Benkenstein, Martin . ( 2016 ). When good WOM hurts and bad WOM gains: The effect of untrustworthy online reviews. Journal of Business Research. 69. 10.1016/j.jbusres.2016.05.014 . Reimer, Thomas & Benkenstein, Martin. (2016). When good WOM hurts and bad WOM gains: The effect of untrustworthy online reviews. Journal of Business Research. 69. 10.1016/j.jbusres.2016.05.014.

2. Research Note: What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.com

3. User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software

4. Big data in tourism research: A literature review

5. Towards successful digital transformation through co-creation: a longitudinal study of a four-year implementation of digital monitoring technology in residential care for persons with dementia

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