Research and Exploration of Intelligent Scheduling System in Call Center Based on Time Slicing-Reference-Cited by-同舟云学术

Research and Exploration of Intelligent Scheduling System in Call Center Based on Time Slicing

Published:2023-08-11 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2023 6th International Conference on Information Science and Systems
language:
Short-container-title:

Author:

Yu Kefeng¹^ORCID,Zhang Liping¹^ORCID,Hu Yingmao¹^ORCID,Wu Ying¹^ORCID,Yang Chengwei¹^ORCID

Affiliation:

1. Institute of Basic Operational Technology, Research Institute of China Telecom Co., Ltd, China

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3625156.3625165

Reference12 articles.

1. Guoping Zeng . Two common properties of the Erlang-B function Erlang-C function and Engset blocking function. "Mathematical and computer modeling". 2003(12/13). Guoping Zeng . Two common properties of the Erlang-B function Erlang-C function and Engset blocking function. "Mathematical and computer modeling". 2003(12/13).

2. Yang Ping Chen Wu. Mobile Communication Traffic Prediction Based on Adaptive Optimal Fuzzy Logic System. "Journal of South China University of Technology (Natural Science Edition)". 2005(12). Yang Ping Chen Wu. Mobile Communication Traffic Prediction Based on Adaptive Optimal Fuzzy Logic System. "Journal of South China University of Technology (Natural Science Edition)". 2005(12).

3. Peng Yu Lei Miao Guo Jia etc. Mobile Communication Traffic Prediction Based on Prior Knowledge. "Journal of Electronics". 2011 (1). Peng Yu Lei Miao Guo Jia etc. Mobile Communication Traffic Prediction Based on Prior Knowledge. "Journal of Electronics". 2011 (1).

4. Si Liang Zhang Xiaowei. Application of cluster analysis in traffic forecasting. "Science and Technology Communication". 2014(14). Si Liang Zhang Xiaowei. Application of cluster analysis in traffic forecasting. "Science and Technology Communication". 2014(14).

5. Xia Zhenghong Pan Weijun. Key Technology of Call Center Intelligent Scheduling System. "Computer Engineering and Design". 2015(5). Xia Zhenghong Pan Weijun. Key Technology of Call Center Intelligent Scheduling System. "Computer Engineering and Design". 2015(5).