The Effect of Mental Workload towards Mental Fatigue on Customer Care Agent Using Electroencephalogram-Reference-Cited by-同舟云学术

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The Effect of Mental Workload towards Mental Fatigue on Customer Care Agent Using Electroencephalogram

Published:2019-09-27 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2019 5th International Conference on Industrial and Business Engineering
language:
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Author:

Alifah Shafira Karamina¹,Widyantara Pande Bagus¹,Puspasari Maya Arlini¹

Affiliation:

1. Department of Industrial Engineering, Universitas Indonesia, Depok, Indonesia

Funder

Universitas Indonesia

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3364335.3364367

Reference8 articles.

1. Manchala V. K. 2015. Human Computer Interface Using Electroencephalography. United States: Arizona State University. Manchala V. K. 2015. Human Computer Interface Using Electroencephalography. United States: Arizona State University.

2. Stanton N. et al. 2005. Handbook of Human Factors and Ergonomics Methods. United States of America: CRC Press Stanton N. et al. 2005. Handbook of Human Factors and Ergonomics Methods. United States of America: CRC Press

3. Measuring neurophysiological signals in aircraft pilots and car drivers for the assessment of mental workload, fatigue and drowsiness;Borghini G.;Neuroscience and Biobehavioral Reviews,2012

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Deep-Mental Workload Intelligent System;Advances in Business Information Systems and Analytics;2024-02-23

2. EEG Dataset Collection for Mental Workload Predictions in Flight-Deck Environment;Sensors;2024-02-10

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