Uncovering Gig Worker-Centered Design Opportunities in Food Delivery Work

Author:

Ma Shuhao1ORCID,Bala Paulo1ORCID,Nisi Valentina1ORCID,Zimmerman John2ORCID,Nunes Nuno Jardim1ORCID

Affiliation:

1. ITI / LARSyS, Instituto Superior Técnico, U. Lisbon, Portugal

2. Carnegie Mellon University, United States

Funder

Fundação para a Ciência e a Tecnologia

Publisher

ACM

Reference99 articles.

1. 2022. Amazon Prime Air prepares for drone deliveries. https://www.aboutamazon.com/news/transportation/amazon-prime-air-prepares-for-drone-deliveries Section: Transportation.

2. 2022. Hello delivery robot: How drones could transform shipping. https://www.euronews.com/next/2022/07/23/faster-cheaper-greener-are-drone-deliveries-the-future-of-logistics Section: next_mobility.

3. Sentiment Analysis of Online Crowd Input towards Brand Provocation in Facebook, Twitter, and Instagram

4. ”The Dementia Diva Strikes Again!”: A Thematic Analysis of How Informal Carers of Persons with Dementia Use TikTok

5. Cognitively inspired task design to improve user performance on crowdsourcing platforms

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2. "My Sense of Morality Leads to My Suffering, Battling, and Arguing": The Role of Platform Designers in (Un)Deciding Gig Worker Issues;Designing Interactive Systems Conference;2024-07

3. Silent Delivery: Practices and Challenges of Delivering Among Deaf or Hard of Hearing Couriers;Proceedings of the CHI Conference on Human Factors in Computing Systems;2024-05-11

4. "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management;Proceedings of the CHI Conference on Human Factors in Computing Systems;2024-05-11

5. Not Just A Dot on The Map: Food Delivery Workers as Infrastructure;Proceedings of the CHI Conference on Human Factors in Computing Systems;2024-05-11

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