Territoriality in Hybrid Collaboration

Abstract

Hybrid Collaboration, where remote and co-located team members work together using different devices and tools, has already been trending in recent years (e.g., through globalization and international cooperation) but experienced a further boost since the outbreak of the COVID-19 pandemic. The reason behind this surge in hybrid practices is probably that the crisis revealed aspects of remote collaboration which proved functional and which many decision makers (in industry as well as academia) plan to retain for the future. Thus, hybrid collaboration is an extremely timely topic which should be further studied in the context of CSCW. One major CSCW-anchored concept that has most intensively been researched in co-located collaboration settings where it is usually inherently related to spatial aspects and proximity, is territoriality. Already work on territoriality in fully distributed, remote settings has shown that there are significant differences due to the characteristics of the scenario. In this paper, we focus on territoriality in hybrid settings where we identified a significant research gap, and present the results of a user study with 22 teams consisting of four people each (distributed across two locations at two different universities), collaborating on a problem-solving task. Our findings reveal that more dimensions and communication channels, in addition to space, might strongly impact territoriality and territorial behavior in hybrid collaboration. Besides classical spatial territories also auditory territories frequently emerged. In addition, visibility of and accessibility to certain territories need to be rethought. We discuss these novel findings also regarding their interplay with earlier ones and derive design implications for CSCW systems supporting hybrid collaboration.