Touch Your Heart
Author:
Affiliation:
1. University of Rochester, Rochester, NY, USA
2. IBM Research - Almaden, San Jose, CA, USA
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3173574.3173989
Reference54 articles.
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3. The effects of distributive, procedural, and interactional justice on postcomplaint behavior
4. An experimental study of service recovery options
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