A Novel Review Helpfulness Measure Based on the User-Review-Item Paradigm

Abstract

Review platforms are viral online services where users share and read opinions about products (e.g., a smartphone) or experiences (e.g., a meal at a restaurant). Other users may be influenced by such opinions when deciding what to buy. The usability of review platforms is currently limited by the massive number of opinions on many products. Therefore, showing only the most helpful reviews for each product is in the best interest of both users and the platform (e.g., Amazon). The current state of the art is far from accurate in predicting how helpful a review is. First, most existing works lack compelling comparisons as many studies are conducted on datasets that are not publicly available. As a consequence, new studies are not always built on top of prior baselines. Second, most existing research focuses only on features derived from the review text, ignoring other fundamental aspects of the review platforms (e.g., the other reviews of a product, the order in which they were submitted). In this article, we first carefully review the most relevant works in the area published during the last 20 years. We then propose the User-Review-Item (URI) paradigm, a novel abstraction for modeling the problem that moves the focus of the feature engineering from the review to the platform level. We empirically validate the URI paradigm on a dataset of products from six Amazon categories with 270 trained models: on average, classifiers gain +4% in F1-score when considering the whole review platform context. In our experiments, we further emphasize some problems with the helpfulness prediction task: (1) the users’ writing style changes over time (i.e., concept drift), (2) past models do not generalize well across different review categories, and (3) past methods to generate the ground truth produced unreliable helpfulness scores, affecting the model evaluation phase.