Accessible conversational user interfaces

Author:

Lister Kate1,Coughlan Tim1,Iniesto Francisco1,Freear Nick1,Devine Peter1

Affiliation:

1. The Open University, Milton Keynes

Funder

Microsoft

Publisher

ACM

Reference56 articles.

1. Susan Moore. 2018 Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020. Article on Gartner.com. Available online at https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020 (last accessed 4/12/2019) Susan Moore. 2018 Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020. Article on Gartner.com. Available online at https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020 (last accessed 4/12/2019)

2. Voicebot.ai. 2019. Smart speaker consumer adoption report 2019. Voicebot.ai. Available online at https://voicebot.ai/wp-content/uploads/2019/03/smart_speaker_consumer_adoption_report_2019.pdf (last accessed 19/12/2019) Voicebot.ai. 2019. Smart speaker consumer adoption report 2019. Voicebot.ai. Available online at https://voicebot.ai/wp-content/uploads/2019/03/smart_speaker_consumer_adoption_report_2019.pdf (last accessed 19/12/2019)

3. Voicebot.ai. 2019. In-car voice assistant consumer adoption report January 2019. Voicebot.ai. Available online at https://voicebot.ai/wp-content/uploads/2019/01/in-car_voice_assistant_consumer_adoption_report_2019_voicebot.pdf (last accessed 19/12/2019) Voicebot.ai. 2019. In-car voice assistant consumer adoption report January 2019. Voicebot.ai. Available online at https://voicebot.ai/wp-content/uploads/2019/01/in-car_voice_assistant_consumer_adoption_report_2019_voicebot.pdf (last accessed 19/12/2019)

4. Petter Bae Brandtzæg and Asbjørn Følstad. 2018. Chatbots: changing user needs and motivations. Interactions Vol. 25 Issue 5 September-October 2018 Pp: 38--43 10.1145/3236669 Petter Bae Brandtzæg and Asbjørn Følstad. 2018. Chatbots: changing user needs and motivations. Interactions Vol. 25 Issue 5 September-October 2018 Pp: 38--43 10.1145/3236669

5. A comparative study of speech in the call center

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