A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online Freelancers

Author:

Hsieh Jane1,Hong Yili2,Burtch Gordon3,Zhu Haiyi4

Affiliation:

1. Institute of Software Engineering, Carnegie Mellon University, United States

2. Bauer College of Business, University of Houston, United States

3. Questrom School of Business, Boston University, United States

4. Human Computer Interaction Institute, Carnegie Mellon University, United States

Funder

National Science Foundation

Publisher

ACM

Reference54 articles.

1. 2021. Freelance Forward 2020. https://www.upwork.com/i/freelance-forward. Accessed: 2021-9-1. 2021. Freelance Forward 2020. https://www.upwork.com/i/freelance-forward. Accessed: 2021-9-1.

2. 2021. How to create a proposal that wins jobs. https://www.upwork.com/resources/how-to-create-a-proposal-that-wins-jobs. Accessed: 2021-9-1. 2021. How to create a proposal that wins jobs. https://www.upwork.com/resources/how-to-create-a-proposal-that-wins-jobs. Accessed: 2021-9-1.

3. From surviving to thriving in the gig economy: A research agenda for individuals in the new world of work

4. Bede Akorige Atarah , Augustine Awuah Peprah , Abednego F Okoe Amartey, and Bylon Abeeku Bamfo . 2021 . Making do by doing without: bricolage in the funding sources of female entrepreneurs in resource-constrained environments. Journal of Global Entrepreneurship Research( 2021), 1–18. Bede Akorige Atarah, Augustine Awuah Peprah, Abednego F Okoe Amartey, and Bylon Abeeku Bamfo. 2021. Making do by doing without: bricolage in the funding sources of female entrepreneurs in resource-constrained environments. Journal of Global Entrepreneurship Research(2021), 1–18.

5. QnA

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1. "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management;Proceedings of the CHI Conference on Human Factors in Computing Systems;2024-05-11

2. Online Freelancing on Digital Labor Platforms: A Scoping Review;Computer Supported Cooperative Work and Social Computing;2023-10-14

3. Co-Designing Alternatives for the Future of Gig Worker Well-Being;Proceedings of the 2023 ACM Designing Interactive Systems Conference;2023-07-10

4. Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions;Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work;2023-06-13

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