GM(1,N) Analysis of the Influence of E-service Quality on Customer Satisfaction of Mongolian E-commerce-Reference-Cited by-同舟云学术

GM(1,N) Analysis of the Influence of E-service Quality on Customer Satisfaction of Mongolian E-commerce

Published:2019-08-15 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2019 3rd International Conference on E-Society, E-Education and E-Technology
language:
Short-container-title:

Author:

Lai Chih-Sung¹,Chiu Kuei-Chien²,Otgonsuren Baljinnyam³

Affiliation:

1. Department of International Business, National Taichung University of Education, Taichung, Taiwan

2. Department of Business Administration, Chaoyang University of Technology, Taichung, Taiwan

3. International Master of Business Administration Program, National Taichung University of Education, Taichung, Taiwan

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3355966.3355988

Reference26 articles.

1. Tkacz E. Kapczynski A. 2009. Internet - Technical Development and Applications. Springer. p. 255. Tkacz E. Kapczynski A. 2009. Internet - Technical Development and Applications. Springer. p. 255.

2. Editor’s Introduction

3. IBP. 2015. Mongolia Investment and Business Guide Volume 1 Strategic and Practical Information Lulu.com Publish. IBP. 2015. Mongolia Investment and Business Guide Volume 1 Strategic and Practical Information Lulu.com Publish.

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction;Journal of Financial Services Marketing;2022-11-04

2. Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis;PLOS ONE;2022-02-25