Defining, measuring and monitoring IT service goals and strategies-Reference-Cited by-同舟云学术

Defining, measuring and monitoring IT service goals and strategies

Published:2018-10-11 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 12th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement
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Author:

Trinkenreich Bianca¹,Conte Tayana²,Barcellos Monalessa Perini³,Santos Gleison⁴

Affiliation:

1. IT Infrastructure Services Vale S/A, Rio de Janeiro, Brazil

2. Institute of Computing (IComp) - UFAM, Manaus, Brazil

3. NEMO Ontology and Conceptual Modeling Research Group - UFES, Vitória, Brazil

4. UNIRIO, Rio de Janeiro, Brazil

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3239235.3268919

Reference37 articles.

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2. AXELOS ITIL v3 - IT Infrastructure Library Refresh 2011/2014 www.itil-officialsite.com AXELOS ITIL v3 - IT Infrastructure Library Refresh 2011/2014 www.itil-officialsite.com

3. Forrester E. Buteau B. Shrum S. "CMMI For services Guidelines for Superior service. CMMI-SVC v. 1.3" 2nd ed. SEI. Addison-Wesley Professional (2010) Available at https://goo.gl/zyQVYG Accessed on July 2017 Forrester E. Buteau B. Shrum S. "CMMI For services Guidelines for Superior service. CMMI-SVC v. 1.3" 2nd ed. SEI. Addison-Wesley Professional (2010) Available at https://goo.gl/zyQVYG Accessed on July 2017

4. Basili V. Trendowicz A. Kowalczyk M. Heidrich J. Seaman C. Münch J. Rombach D. "Aligning Organizations Through Measurement - The GQM+Strategies Approach" Springer (2005) Basili V. Trendowicz A. Kowalczyk M. Heidrich J. Seaman C. Münch J. Rombach D. "Aligning Organizations Through Measurement - The GQM+Strategies Approach" Springer (2005)

5. An elicitation instrument for operationalising GQM+Strategies (GQM+S-EI)

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