UX Matters: The Critical Role of UX in Responsible AI

Author:

Liao Q. Vera1,Vorvoreanu Mihaela2,Subramonyam Hari3,Wilcox Lauren4

Affiliation:

1. Microsoft Research

2. Microsoft

3. Stanford University

4. eBay and Georgia Institute of Technology

Publisher

Association for Computing Machinery (ACM)

Reference8 articles.

1. Amershi, S. et al. Guidelines for human-AI interaction. Proc. of CHI 2019. ACM, New York, 2019.

2. Liao, Q.V., Subramonyam, H., Wang, J. and Wortman Vaughan, J. Designerly understanding: Information needs for model transparency to support design ideation for AI-powered user experience. Proc. of CHI 2023. ACM, New York, 2023.

3. Solving Separation-of-Concerns Problems in Collaborative Design of Human-AI Systems through Leaky Abstractions

4. Designing Responsible AI: Adaptations of UX Practice to Meet Responsible AI Challenges

5. Liao, Q.V., Pribić, M., Han, J., Miller, S., and Sow, D. Question-driven design process for explainable AI user experiences. arXiv preprint arXiv:2104.03483, 2021.

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