Chatbot recommender systems in tourism: A systematic review and a benefit-cost analysis-Reference-Cited by-同舟云学术

Chatbot recommender systems in tourism: A systematic review and a benefit-cost analysis

Published:2023-03-10 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2023 8th International Conference on Machine Learning Technologies
language:
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Author:

Camilleri Mark Anthony¹^ORCID,Troise Ciro²^ORCID

Affiliation:

1. Department of Corporate Communication, Faculty of Media and Knowledge Sciences, University of Malta, Malta and Medill School of Journalism, Media, Integrated Marketing Communications, Northwestern, USA

2. Department of Management, University of Turin, Italy

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3589883.3589906

Reference48 articles.

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4. Frontiers: Machines vs. humans: The impact of artificial intelligence chatbot disclosure on customer purchases;Luo X.;Mktg. Sci.,2019

5. Transforming the customer experience through new technologies;Hoyer W. D.;J. of Int. Mktg.,2020

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