Author:
Son Gwang,Hazlewood Victor,Peterson Gregory D.
Cited by
6 articles.
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1. Enhancement of 5G N/W System for the use of ML Algorithm Based Ticket-Reopening System for the use of Attack Prediction;2024 1st International Conference on Innovative Sustainable Technologies for Energy, Mechatronics, and Smart Systems (ISTEMS);2024-04-26
2. Approach to Develop an Intelligent User Support System of the Educational Platform;2022 VI International Conference on Information Technologies in Engineering Education (Inforino);2022-04-12
3. Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution;Information Systems Frontiers;2022-03-23
4. Bilingual IT Service Desk Ticket Classification Using Language Model Pre-training Techniques;2021 16th International Joint Symposium on Artificial Intelligence and Natural Language Processing (iSAI-NLP);2021-12-21
5. Fuzzy Output Support Vector Machine Based Incident Ticket Classification;IEICE Transactions on Information and Systems;2021-01-01