Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru-Reference-Cited by-同舟云学术

Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru

Published:2022-09-27 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 8th International Conference on Industrial and Business Engineering
language:
Short-container-title:

Author:

Onaga-Nishimura Alex¹^ORCID,De La Rosa-Reyna Nicolas¹^ORCID,Collao-Diaz Martin¹^ORCID,Ruiz-Ruiz Marcos¹^ORCID

Affiliation:

1. Facultad de Ingenieria y Arquitectura, Universidad de Lima, Peru

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3568834.3568853

Reference50 articles.

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2. PromPerú ( 2019 ). Multisectoral Market Guide United States 2019. PromPerú . https://repositorio.promperu.gob.pe/bitstream/handle/123456789/4996/Mercado_multisectorial_Estados_Unidos_2019_keyword_principal.pdf?sequence=1&isAllowed=y PromPerú (2019). Multisectoral Market Guide United States 2019. PromPerú. https://repositorio.promperu.gob.pe/bitstream/handle/123456789/4996/Mercado_multisectorial_Estados_Unidos_2019_keyword_principal.pdf?sequence=1&isAllowed=y

3. INEI. ( April 2 0 , 2021). Restaurants subsector decreased 50.48% in February 2021 . INEI. https://www.inei.gob.pe/prensa/noticias/subsector-restaurantes-decrecio-5048-en- febrero-de-2021-12852/ INEI. (April 20, 2021). Restaurants subsector decreased 50.48% in February 2021. INEI. https://www.inei.gob.pe/prensa/noticias/subsector-restaurantes-decrecio-5048-en- febrero-de-2021-12852/

4. Garcia G. (February 22 2021). 7 restaurant trends that drove the pandemic. The Food Tech https://thefoodtech.com/tendencias-de-consumo/7-tendencias-en-restaurantes-que- impulso-la-pandemia/ Garcia G. (February 22 2021). 7 restaurant trends that drove the pandemic. The Food Tech https://thefoodtech.com/tendencias-de-consumo/7-tendencias-en-restaurantes-que- impulso-la-pandemia/

5. Optimization of the Customer Service Process in a Restaurant during Periods of High Demand;Schmal R.;Information Technology,2014