A Meta-Model for Information Systems Quality

Author:

Russo Daniel1ORCID,Ciancarini Paolo1,Falasconi Tommaso2,Tomasi Massimo2

Affiliation:

1. University of Bologna, Bologna, Italy

2. Deloitte Consulting, Milan, Italy

Abstract

Information Systems Quality (ISQ) is a critical source of competitive advantages for organizations. In a scenario of increasing competition on digital services, ISQ is a competitive differentiation asset. In this regard, managing, maintaining, and evolving IT infrastructures have become a primary concern of organizations. Thus, a technical perspective on ISQ provides useful guidance to meet current challenges. The financial sector is paradigmatic, since it is a traditional business, with highly complex business-critical legacy systems, facing a tremendous change due to market and regulation drivers. We carried out a Mixed-Methods study, performing a Delphi-like study on the financial sector. We developed a specific research framework to pursue this vertical study. Data were collected in four phases starting with a high-level randomly stratified panel of 13 senior managers and then a target panel of 124 carefully selected and well-informed domain experts. We have identified and dealt with several quality factors; they were discussed in a comprehensive model inspired by the ISO 25010, 42010, and 12207 standards, corresponding to software quality, software architecture, and software process, respectively. Our results suggest that the relationship among quality, architecture, and process is a valuable technical perspective to explain the quality of an information system. Thus, we introduce and illustrate a novel meta-model, named SQuAP (Software Quality, Architecture, Process), which is intended to give a comprehensive picture of ISQ by abstracting and connecting detailed individual ISO models.

Funder

Italian National Research Council

Consorzio Interuniversitario Nazionale per l'Informatica

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science,Management Information Systems

Reference131 articles.

1. European Banking Authority. 2017. Regulatory Technical Standards on Strong Customer Authentication and Secure Communication under PSD2 Author=European Banking Authority. Final Draft. EBA/RTS/2017/02. European Banking Authority. 2017. Regulatory Technical Standards on Strong Customer Authentication and Secure Communication under PSD2 Author=European Banking Authority. Final Draft. EBA/RTS/2017/02.

2. European Parliament and of the Council. 2007. Directive 2007/64/EC. Retrieved from http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02007L0064-20091207. European Parliament and of the Council. 2007. Directive 2007/64/EC. Retrieved from http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02007L0064-20091207.

3. European Parliament and of the Council. 2015. Directive 2015/2366/EU. Retrieved from http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32015L2366. European Parliament and of the Council. 2015. Directive 2015/2366/EU. Retrieved from http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32015L2366.

4. G. Abowd G. Bass P. Clements R. Kazman and L. Northrop. 1997. Recommended Best Industrial Practice for Software Architecture Evaluation. Technical Report. Software Engineering Institute. G. Abowd G. Bass P. Clements R. Kazman and L. Northrop. 1997. Recommended Best Industrial Practice for Software Architecture Evaluation. Technical Report. Software Engineering Institute.

5. A. T. M. Aerts J. B. M. Goossenaerts D. K. Hammer and J. C. Wortmann. 2004. Architectures in context: On the evolution of business application software and ICT platform architectures. Information 8 Management 41 6 (2004) 781--794. 10.1016/j.im.2003.06.002 A. T. M. Aerts J. B. M. Goossenaerts D. K. Hammer and J. C. Wortmann. 2004. Architectures in context: On the evolution of business application software and ICT platform architectures. Information 8 Management 41 6 (2004) 781--794. 10.1016/j.im.2003.06.002

Cited by 17 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3