How We Deliver Our Desktop Support Services to Washington University in St. Louis the ITIL Way
Author:
Affiliation:
1. Washington University in St. Louis, St. Louis, MO, USA
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/2815546.2815567
Reference3 articles.
1. Ballmer R. Scarborough M. Lora K. & Baer B. (2008). Basic Concepts of Service Design. ITIL Foundation. Cary North Carolina: Global Knowledge Training LLC. Ballmer R. Scarborough M. Lora K. & Baer B. (2008). Basic Concepts of Service Design. ITIL Foundation. Cary North Carolina: Global Knowledge Training LLC.
2. Making Sense Out of Information Chaos
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