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2. Kathy Baxter Catherine Courage and Kelly Caine. 2015. Understanding Your Users: A Practical Guide to User Research Methods (2 ed.). Morgan Kaufmann. https://doi.org/10.1016/C2013-0-13611-2 10.1016/C2013-0-13611-2
3. Kathy Baxter Catherine Courage and Kelly Caine. 2015. Understanding Your Users: A Practical Guide to User Research Methods (2 ed.). Morgan Kaufmann. https://doi.org/10.1016/C2013-0-13611-2
4. The reification of metaphor as a design tool
5. Disentangling Participation