A model of the IS/organizational interface and users' perceptions of IS effectiveness

Abstract

As the line between the IS function and user functional areas becomes increasingly blurred due to end-user computing and the deeper integration of IS with organizational planning and operations, the quality of the IS/organizational interface consists of communication linkages between the IS function and other functional organizational subunits. Components of this interface include general IS/user communication and coordination mechanisms, user training and documentation, end-user support and services, chargeback policies, and alignment of IS/organizational planning processes. In an effort to better define and understand this interface, data were gathered via interviews and questionnaires from IS and user department managers and staff in nine private sector firms. The results of the research indicate that perceived IS effectiveness is related to the quality of this interface. This paper develops a model of the IS/organizational interface and provides specific focal points for improving IS personnel effectiveness with respect to the model.