Beyond the Waiting Room: Patient's Perspectives on the Conversational Nuances of Pre-Consultation Chatbots-Reference-Cited by-同舟云学术

Beyond the Waiting Room: Patient's Perspectives on the Conversational Nuances of Pre-Consultation Chatbots

Published:2024-05-11 Issue: Volume:11 Page:1-24
ISSN:
Container-title:Proceedings of the CHI Conference on Human Factors in Computing Systems
language:
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Author:

Li Brenna¹^ORCID,Gross Ofek¹^ORCID,Crampton Noah²^ORCID,Kapoor Mamta³^ORCID,Tauseef Saba⁴^ORCID,Jain Mohit⁵^ORCID,Truong Khai N.¹^ORCID,Mariakakis Alex¹^ORCID

Affiliation:

1. Computer Science, University of Toronto, Canada

2. Family and Community Medicine, University of Toronto, Canada

3. Family Medicine, NOSM, Canada

4. Independent Researcher, Canada

5. Microsoft Research, India

Funder

NSERC

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3613904.3641913

Reference84 articles.

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4. AI chatbots not yet ready for clinical use

5. John W Ayers, Adam Poliak, Mark Dredze, Eric C Leas, Zechariah Zhu, Jessica B Kelley, Dennis J Faix, Aaron M Goodman, Christopher A Longhurst, Michael Hogarth, 2023. Comparing physician and artificial intelligence chatbot responses to patient questions posted to a public social media forum. JAMA internal medicine (2023).