Measuring Process Experience-Reference-Cited by-同舟云学术

Measuring Process Experience

Published:2018 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 10th International Conference on Subject-Oriented Business Process Management - S-BPM One '18
language:
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Author:

Hoppenbrouwers Stijn¹,Wilmont Ilona²,van Loon Daniël³,van der Geest Thea²,Oppl Stefan⁴

Affiliation:

1. HAN University of Applied Sciences, Center for IT and Media, Radboud University, Institute for Computing and Information Sciences, Nijmegen, The Netherlands

2. HAN University of Applied Sciences, Center for IT and Media, Arnhem, The Netherlands

3. Radboud University, Institute for Computing and Information Sciences, Nijmegen, The Netherlands

4. Johannes Kepler University of Linz, Department of Business Informatics - Communications Engineering, Linz, Austria

Publisher

ACM Press

Reference20 articles.

1. Steven Alter. 2014. Theory of Workarounds. Communications of the Association for Information Systems 34, 1: 55.

2. Alexandria Brysland and Adrienne Curry. 2001. Service improvements in public services using SERVQUAL. Managing Service Quality: An International Journal 11, 6: 389--401.

3. Ian Hampson and Anne Junor. 2005. Invisible work, invisible skills: interactive customer service as articulation work. New Technology, Work & Employment 20, 2: 166--181.

4. SJBA Hoppenbrouwers, W van Stokkum, M E Iacob, et al. 2012. Stakeholder communication. In Agile Service Development, 141--176.

5. Stijn Hoppenbrouwers and Etiënne Rouwette. 2012. A dialogue game for analysing group model building: framing collaborative modelling and its facilitation. Int. J. of Org. Design and Engineering 2, 1: 19--40.

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