A Study on Service Quality, Customer Satisfaction, and Customer Loyalty

Author:

Yang Kai-Fu1,Chiang Yu-Ching1,Lin Yi-Shen1

Affiliation:

1. Taichung

Publisher

ACM Press

Reference15 articles.

1. Chen, Y.-Y. (2012). Why do consumers go internet shopping again? Understanding the antecedents of repurchase intention. Journal of Organizational Computing and Electronic Commerce, 22(1), 38e63.

2. Khalifa, M., Cheng, S.K.N., & Shen, K.N. (2012) Adoption of mobile commerce: a confidence model. Journal of Computer Information Systems, 53(1), 14--22.

3. Foreseeing Innovative New Digiservices. The Internet devices usage rate of Taiwan people has over 80%. March 13, 2017. Retrieved from https://www.find.org.tw/market_info.aspx?n_ID=9053

4. Ministry of Economic Affairs (2013),"Development Policy and Case of European and American Mass Fund - raising Platform" Retrieved fromhttp://incubator.moeasmea.gov.tw/news/activity/activity-none/1100-2013-12-01-12.

5. PChome. Group Profile. 2016. Retrieved from http://corporate.pchome.com.tw/about_us/about_us.php?item_id=1.

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1. Loyalty-based Task Assignment in Spatial Crowdsourcing;Proceedings of the 31st ACM International Conference on Information & Knowledge Management;2022-10-17

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