Affiliation:
1. Pontificia Universidad Católica de Valparaíso, Chile
Funder
Agencia Nacional de Investigación y Desarrollo de Chile
Escuela de Ingeniería Informática, Pontificia Universidad Católica de Valparaíso, Chile
Reference17 articles.
1. Christopher Meyer and Andre Schwager. 2007. Understanding Customer experience. Harvard business review 85(2) 116-126. Christopher Meyer and Andre Schwager. 2007. Understanding Customer experience. Harvard business review 85(2) 116-126.
2. Customer Experience Creation: Determinants, Dynamics and Management Strategies
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4. Usability: Lessons Learned … and Yet to Be Learned
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