Should an Agent Be Ignoring It?-Reference-Cited by-同舟云学术

Should an Agent Be Ignoring It?

Published:2019-05-02 Issue: Volume: Page:
ISSN:
Container-title:Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
language:
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Author:

Chin Hyojin¹,Yi Mun Yong²

Affiliation:

1. Korea Advanced Institute of Science & Technology, Daejeon, Republic of Korea

2. Korea Advanced Institute of Science & Technology, Daejeon, Daejeon, Republic of Korea

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3290607.3312826

Reference9 articles.

1. Sheryl Brahnam. 2005. Strategies for handling customer abuse of ECAs. Abuse: The darker side of human-computer interaction (2005) 62--67. Sheryl Brahnam. 2005. Strategies for handling customer abuse of ECAs. Abuse: The darker side of human-computer interaction (2005) 62--67.

2. Antonella De Angeli and Sheryl Brahnam. 2008. I hate you! Disinhibition with virtual partners. Interacting with computers 20 3 (2008) 302--310. 10.1016/j.intcom.2008.02.004 Antonella De Angeli and Sheryl Brahnam. 2008. I hate you! Disinhibition with virtual partners. Interacting with computers 20 3 (2008) 302--310. 10.1016/j.intcom.2008.02.004

3. Coping with customer aggression

4. Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.

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