1. Building citizen engagement into the implementation of welfare schemes in rural India
2. Rethinking Design of Digital Platforms for Emergent Users: Findings from a Study with Rural Indian Farmers
3. Asbjørn Følstad , Cecilie Bertinussen Nordheim , and Cato Alexander Bjørkli . 2018. What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study . In Internet Science, Svetlana S. Bodrunova (Ed.). Springer International Publishing , Cham , 194–208. https://link.springer.com/chapter/10.1007/978-3-030-01437-7_16 Asbjørn Følstad, Cecilie Bertinussen Nordheim, and Cato Alexander Bjørkli. 2018. What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. In Internet Science, Svetlana S. Bodrunova (Ed.). Springer International Publishing, Cham, 194–208. https://link.springer.com/chapter/10.1007/978-3-030-01437-7_16
4. Gurgaon idol
5. Theoretical considerations and development of a questionnaire to measure trust in automation