Increase in the Satisfaction Index in a Restaurant through the Application of Value Stream Mapping and Visual Management-Reference-Cited by-同舟云学术

Increase in the Satisfaction Index in a Restaurant through the Application of Value Stream Mapping and Visual Management

Published:2023-09-22 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2023 9th International Conference on Industrial and Business Engineering
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Author:

Malpartida Jimenez Nicole¹^ORCID,Villegas Cruz Jhennifer¹^ORCID,Moore Torres Rosa Karol¹^ORCID,Torres Sifuentes Carlos Luis¹^ORCID,Dominguez Mateos Francisco²^ORCID

Affiliation:

1. Ingenieria de Gestion Empresarial, Universidad Peruana de Ciencias Aplicadas, Peru

2. Escuela Superior de Ingenieria informatica, Universidad Rey Juan Carlos, Spain

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3629378.3629414

Reference16 articles.

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3. INEI , “ Comportamiento de la Economía Peruana en el Cuarto Trimestre de 2020,” 2021 . Accessed : May 23, 2022 . [Online]. Available : https://www.inei.gob.pe/media/MenuRecursivo/boletines/ 01-informe-tecnico-pbi-iv-trim-2020.pdf INEI, “Comportamiento de la Economía Peruana en el Cuarto Trimestre de 2020,” 2021. Accessed: May 23, 2022. [Online]. Available: https://www.inei.gob.pe/media/MenuRecursivo/boletines/ 01-informe-tecnico-pbi-iv-trim-2020.pdf

4. R. Johnston , G. Clark , and M. Shulver , Service Operations Management Improving Service Delivery Fourth , Fourth edition. England : Pearson Education Limited , 2012 . Accessed : May 22, 2022. [Online]. Available: www.pearson-books.com R. Johnston, G. Clark, and M. Shulver, Service Operations Management Improving Service Delivery Fourth, Fourth edition. England: Pearson Education Limited, 2012. Accessed: May 22, 2022. [Online]. Available: www.pearson-books.com

5. The American Customer Satisfaction Index , “ Full-Service Restaurants ,” ACSI , Apr. 20, 2022 . https://www.theacsi.org/industries/restaurant/full-service- restaurants/ (accessed May 01, 2022). The American Customer Satisfaction Index, “Full-Service Restaurants,” ACSI, Apr. 20, 2022. https://www.theacsi.org/industries/restaurant/full-service- restaurants/ (accessed May 01, 2022).