Virtual customer service-Reference-Cited by-同舟云学术

Virtual customer service

Published:2019 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 3rd International Conference on Business and Information Management - ICBIM '19
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Author:

Sousa David N.¹,Brito Miguel A.¹,Argainha Carlos²

Affiliation:

1. University of Minho, Braga, Portugal

2. PrimaveraBSS, Braga, Portugal

Funder

FCT - Fundacao para a Ciencia e Tecnologia

Publisher

ACM Press

Reference11 articles.

1. Aquino, V. H. O. and Adaniya, M. H. A. C., 2018,Desenvolvimento e aplicações de Chatbot.Revista Terra & Cultura: Cadernos de Ensino e Pesquisa, 34(especial).

2. Paz, F. J., Silveira, C., Krassmann, A., and Tarouco, L. M. R., 2017,Perspectivas tecnológicas para o aprimoramento de chatbots educacionais em AIML, Rev. Iberoam. Educ. en Tecnol. y Tecnol. en Educ., vol. 20, pp. 7--15.

3. Shawar, B. A. and Atwell, E., 2007,Chatbots: are they really useful?, Zeitschrift für Comput. und Sprachtechnologie, vol. 22, no. 1, p. 29.

4. Reshmi, S. and Balakrishnan, K., 2016,Implementation of an inquisitive chatbot for database supported knowledge bases, Sadhana - Acad. Proc. Eng. Sci..

5. Dale, R., 2016,The return of the chatbots, Nat. Lang. Eng., vol. 22, no. 5, pp. 811--817.

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