An algorithmic method for business process reengineering and service automation in the public sector

Author:

Charalabidis Yannis1ORCID,Lachana Zoi1ORCID,Alexopoulos Charalampos1ORCID,Loutsaris Michalis-Avgerinos1ORCID

Affiliation:

1. Information and Communication Systems Engineering, University of the Aegean, Greece

Publisher

ACM

Reference38 articles.

1. Andersen , J. R. , Daub , M. , Goodman , A. , & Taylor , D. (2019, February 1). How governments can harness the power of automation at scale . McKinsey & Company . Retrieved April 24, 2023 , from https://www.mckinsey.com/industries/public-and-social-sector/our-insights/how-governments-can-harness-thepower-of-automation-at-scale Andersen, J. R., Daub, M., Goodman, A., & Taylor, D. (2019, February 1). How governments can harness the power of automation at scale. McKinsey & Company. Retrieved April 24, 2023, from https://www.mckinsey.com/industries/public-and-social-sector/our-insights/how-governments-can-harness-thepower-of-automation-at-scale

2. Hammer , M. , & Champy , J. ( 1993 ). Reengineering the Corporation: A Manifesto for Business Revolution . HarperCollins . Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. HarperCollins.

3. Davenport , T. H. ( 1993 ). Process innovation: reengineering work through information technology . Harvard Business Press . Davenport, T. H. (1993). Process innovation: reengineering work through information technology. Harvard Business Press.

4. Bughin , J. , LaBerge , L. , & Mellbye , A. (2017, February 9). The case for digital reinvention . McKinsey & Company . Retrieved April 24, 2023 , from https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-case-for-digital-reinvention Bughin, J., LaBerge, L., & Mellbye, A. (2017, February 9). The case for digital reinvention. McKinsey & Company. Retrieved April 24, 2023, from https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-case-for-digital-reinvention

5. Vial , G. ( 2019 ). Understanding digital transformation: A review and a research agenda. The journal of strategic information systems, 28(2), 118-144 . Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The journal of strategic information systems, 28(2), 118-144.

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