The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services-Reference-Cited by-同舟云学术

The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services

Published:2023-09-26 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance
language:
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Author:

Hoglund Ryden Hanne¹^ORCID,De Andrade Luiz²^ORCID

Affiliation:

1. University of Agder, Norway

2. Tampere University, Finland

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3614321.3614403

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3. Increased Trust in the Finnish UBI Experiment – Is the Secret Universalism or Less Bureaucracy?

4. DIGITAL GOVERNMENT AND ITS EFFECTIVENESS IN PUBLIC MANAGEMENT REFORM

5. Digital interface design and power: Friction, threshold, transition

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