An overview of IT service management-Reference-Cited by-同舟云学术

An overview of IT service management

Published:2009-05 Issue:5 Volume:52 Page:124-127
ISSN:0001-0782
Container-title:Communications of the ACM
language:en
Short-container-title:Commun. ACM

Author:

Galup Stuart D.¹,Dattero Ronald²,Quan Jim J.³,Conger Sue⁴

Affiliation:

1. Florida Atlantic University, FL

2. Missouri State University, MO

3. Perdue School of Business, MD

4. University of Dallas, TX

Publisher

Association for Computing Machinery (ACM)

Subject

General Computer Science

Reference12 articles.

1. BLS Releases 2004-14 Employment Projections (http://www.bls.gov/news.release/ecopro.nr0.htm). BLS Releases 2004-14 Employment Projections (http://www.bls.gov/news.release/ecopro.nr0.htm).

2. A research manifesto for services science

3. Fleming W. Using Cost of Service to Align IT. Presentation at itSMF Chicago IL 2005. Fleming W. Using Cost of Service to Align IT. Presentation at itSMF Chicago IL 2005.

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