A Transformer-Based User Satisfaction Prediction for Proactive Interaction Mechanism in DuerOS

Author:

Shen Wei1,He Xiaonan1,Zhang Chuheng2,Zhang Xuyun3,Xie Jian4

Affiliation:

1. Baidu Inc., Beijing, China

2. Tsinghua University, Beijing, China

3. Macquarie University, Sydney, Australia

4. Baidu inc, Beijing, China

Publisher

ACM

Reference33 articles.

1. Aman Alok , Rahul Gupta , and Shankar Ananthakrishnan . 2020. Design Considerations for Hypothesis Rejection Modules in Spoken Language Understanding Systems . In ICASSP 2020-2020 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) . IEEE , 8049--8053. Aman Alok, Rahul Gupta, and Shankar Ananthakrishnan. 2020. Design Considerations for Hypothesis Rejection Modules in Spoken Language Understanding Systems. In ICASSP 2020-2020 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP). IEEE, 8049--8053.

2. Praveen Kumar Bodigutla , Lazaros Polymenakos , and Spyros Matsoukas . 2019. Multi-domain conversation quality evaluation via user satisfaction estimation. arXiv preprint arXiv:1911.08567 ( 2019 ). Praveen Kumar Bodigutla, Lazaros Polymenakos, and Spyros Matsoukas. 2019. Multi-domain conversation quality evaluation via user satisfaction estimation. arXiv preprint arXiv:1911.08567 (2019).

3. Praveen Kumar Bodigutla , Aditya Tiwari , Josep Vallas Vargas , Lazaros Poly- menakos, and Spyros Matsoukas. 2020 . Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations . arXiv preprint arXiv:2010.02495 (2020). Praveen Kumar Bodigutla, Aditya Tiwari, Josep Vallas Vargas, Lazaros Poly- menakos, and Spyros Matsoukas. 2020. Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations. arXiv preprint arXiv:2010.02495 (2020).

4. Christian Buck , Jannis Bulian , Massimiliano Ciaramita , Wojciech Gajewski , Andrea Gesmundo , Neil Houlsby , and Wei Wang . 2018 . Ask the Right Questions: Active Question Reformulation with Reinforcement Learning . In Proceedings of International Conference on Learning Representations. https://openreview.net/ forum?id=S1CChZ-CZ Christian Buck, Jannis Bulian, Massimiliano Ciaramita, Wojciech Gajewski, Andrea Gesmundo, Neil Houlsby, and Wei Wang. 2018. Ask the Right Questions: Active Question Reformulation with Reinforcement Learning. In Proceedings of International Conference on Learning Representations. https://openreview.net/ forum?id=S1CChZ-CZ

5. Qiwei Chen , Huan Zhao , Wei Li , Pipei Huang , and Wenwu Ou. 2019. Behavior Sequence Transformer for E-commerce Recommendation in Alibaba. arXiv preprint arXiv:1905.06874 ( 2019 ). https://arxiv.org/pdf/1905.06874.pdf Qiwei Chen, Huan Zhao, Wei Li, Pipei Huang, and Wenwu Ou. 2019. Behavior Sequence Transformer for E-commerce Recommendation in Alibaba. arXiv preprint arXiv:1905.06874 (2019). https://arxiv.org/pdf/1905.06874.pdf

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