1. A. De Sousa "UK leads the way in Europe for coffee as chains grow at unprecedented rate " Independent 2017. {Online}. Available: https://www.independent.co.uk/news/business/news/uk-coffee-shops-chains-cafe-growth-europe-starbucks-costa-caffe-nero-a8117791.html. {Accessed: 21-Dec-2018}. A. De Sousa "UK leads the way in Europe for coffee as chains grow at unprecedented rate " Independent 2017. {Online}. Available: https://www.independent.co.uk/news/business/news/uk-coffee-shops-chains-cafe-growth-europe-starbucks-costa-caffe-nero-a8117791.html. {Accessed: 21-Dec-2018}.
2. Bloomberg News "China Millennials Switch to Coffee as Starbucks Pushes East " 2017. {Online}. Available: https://www.bloomberg.com/news/articles/2017-08-08/china-millennials-swap-tea-for-coffee-as-starbucks-pushes-east. {Accessed: 21-Dec-2018}. Bloomberg News "China Millennials Switch to Coffee as Starbucks Pushes East " 2017. {Online}. Available: https://www.bloomberg.com/news/articles/2017-08-08/china-millennials-swap-tea-for-coffee-as-starbucks-pushes-east. {Accessed: 21-Dec-2018}.
3. P. Jitpleecheep and W. Hicks "Wake up and sell the coffee " Bangkok Post 2019. {Online}. Available: https://www.bangkokpost.com/news/special-reports/1631922/wake-up-and-sell-the-coffee. {Accessed: 13-Apr-2019}. P. Jitpleecheep and W. Hicks "Wake up and sell the coffee " Bangkok Post 2019. {Online}. Available: https://www.bangkokpost.com/news/special-reports/1631922/wake-up-and-sell-the-coffee. {Accessed: 13-Apr-2019}.
4. Customers’ Conscious Experience in a Coffee Shop
5. Customer Experience: Are We Measuring the Right Things?