1. Airbnb. 2022. Airbnb. https://airbnb.com. Airbnb. 2022. Airbnb. https://airbnb.com.
2. Amazon.com. 2022. Amazon.com: online shopping for electronics apparel clothing etc.http://www.amazon.com. Amazon.com. 2022. Amazon.com: online shopping for electronics apparel clothing etc.http://www.amazon.com.
3. Service Blueprinting: A Practical Technique for Service Innovation
4. Booking.com. 2022. Booking.com. https://www.booking.com. Booking.com. 2022. Booking.com. https://www.booking.com.
5. Creating a User Model to Support User-specific Explanations of AI Systems