Game On, Hate Off: A Study of Toxicity in Online Multiplayer Environments

Abstract

The advent of online spaces, particularly social media platforms and video games, has brought forth a significant challenge: the detection and mitigation of toxic and harmful speech. This issue is not only pervasive but also detrimental to the overall user experience. In this study, we leverage small language models to reliably detect toxicity, achieving an average precision of 0.95. Analyzing eight months of chat data from two Ubisoft games, we uncover patterns and trends in toxic behavior. The insights derived from our research will contribute to the development of healthier online communities and inform preventive measures against toxicity.