Trends, Challenges and Processes in Conversational Agent Design: Exploring Practitioners’ Views through Semi-Structured Interviews

Author:

Sadek Malak1ORCID,Calvo Rafael A1ORCID,Mougenot Celine1ORCID

Affiliation:

1. Dyson School of Design Engineering, Imperial College London, United Kingdom

Publisher

ACM

Reference61 articles.

1. A. Abaza. 2021. MLOps: Why is it the Most Important Technology in the Age of AI?https://www.synapse-analytics.io/post/mlops-why-is-it-the-most-important-technology-in-the-age-of-ai A. Abaza. 2021. MLOps: Why is it the Most Important Technology in the Age of AI?https://www.synapse-analytics.io/post/mlops-why-is-it-the-most-important-technology-in-the-age-of-ai

2. R. Ahmad D. Siemon and U. Gnewuch. 2022. Designing Personality-Adaptive Conversational Agents for Mental Health Care. Information Systems Frontier (2022). R. Ahmad D. Siemon and U. Gnewuch. 2022. Designing Personality-Adaptive Conversational Agents for Mental Health Care. Information Systems Frontier (2022).

3. M. Azmandian , J. Arroyo-Palacios , and S. Osman . 2019. Guiding the Behavior Design of Virtual Assistants . Proceedings of the ACM International Conference on Intelligent Virtual Agents. M. Azmandian, J. Arroyo-Palacios, and S. Osman. 2019. Guiding the Behavior Design of Virtual Assistants. Proceedings of the ACM International Conference on Intelligent Virtual Agents.

4. T. Beinema , H. op den Akker , D. Hofs, and B. Schooten. 2022 . The WOOL Dialogue Platform: Enabling Interdisciplinary User-Friendly Development of Dialogue for Conversational Agents. Open Research Europe 2, 7 (2022). T. Beinema, H. op den Akker, D. Hofs, and B. Schooten. 2022. The WOOL Dialogue Platform: Enabling Interdisciplinary User-Friendly Development of Dialogue for Conversational Agents. Open Research Europe 2, 7 (2022).

5. E. Bittner , S. Oeste-Reib , and J. Leimeister . 2019. Where is the Bot in our Team? Toward a Taxonomy of Design Option Combinations for Conversational Agents in Collaborative Work . Proceedings of the Hawaii International Conference on System Sciences (HICSS). E. Bittner, S. Oeste-Reib, and J. Leimeister. 2019. Where is the Bot in our Team? Toward a Taxonomy of Design Option Combinations for Conversational Agents in Collaborative Work. Proceedings of the Hawaii International Conference on System Sciences (HICSS).

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