1. Glass R.L. Software Conflict version 2.0. Developer.*Books (an independent publisher accessible at www.DeveloperDotStar.com) 2006 (this is an updated version of the original book published by Prentice-Hall's Yourdon Press in 1991). Glass R.L. Software Conflict version 2.0 . Developer.*Books (an independent publisher accessible at www.DeveloperDotStar.com) 2006 (this is an updated version of the original book published by Prentice-Hall's Yourdon Press in 1991).