Conversational Skills of LLM-based Healthcare Chatbot for Personalized Communications

Author:

Furini Marco1ORCID,Mariani Michele1ORCID,Montagna Sara2ORCID,Ferretti Stefano3ORCID

Affiliation:

1. University of Modena and Reggio Emilia, Italy

2. University of Urbino Carlo Bo - Department of Pure and Applied Sciences, Italy

3. University of Urbino, Italy

Funder

PRIN 2022

Publisher

ACM

Reference17 articles.

1. John W Ayers, Adam Poliak, Mark Dredze, Eric C Leas, Zechariah Zhu, Jessica B Kelley, Dennis J Faix, Aaron M Goodman, Christopher A Longhurst, Michael Hogarth, and Davey M Smith. 2023. Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum.JAMA Internal Medicine (Apr 2023).

2. Nivedita Bhirud, Subhash Tataale, Sayali Randive, and Shubham Nahar. 2019. A literature review on chatbots in healthcare domain. International journal of scientific & technology research 8, 7 (2019), 225–231.

3. Beyond “One Size Fits All”: Physician Nonverbal Adaptability to Patients’ Need for Paternalism and Its Positive Consultation Outcomes

4. Paul T Costa and Robert R McCrae. 1999. A five-factor theory of personality. The five-factor model of personality: Theoretical perspectives 2 (1999), 51–87.

5. Does Chatbot Language Formality Affect Users’ Self-Disclosure?

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