Beyond Functionality: Unveiling Dimensions of User Experience in Embodied Conversational Agents for Customer Service
Author:
Affiliation:
1. UCD Center, Huawei Technologies Co., Ltd., China
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3640794.3665544
Reference44 articles.
1. An Overview of Chatbot Technology
2. Understanding Conversational and Expressive Style in a Multimodal Embodied Conversational Agent
3. Anon.[n. d.]. Enhanced Customer Service with Digital Humans | NTT DATA Business Solutions AddStore. Retrieved Feb. 15, 2024 from https://addstore.nttdata-solutions.com/us-en/portfolio/it.human-platform/p/AN04246.
4. China Banking Association. 2023. Remote Banking Virtual Digital Human Application Report. Retrieved Feb. 15, 2024 from https://www.china-cba.net/Index/show/catid/194/id/42764.html.
5. Usability of an Intelligent Virtual Assistant for Promoting Behavior Change and Self-Care in Older People with Type 2 Diabetes
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