Integrated Lean BPM model to increase customer loyalty in a last-mile courier-Reference-Cited by-同舟云学术

Integrated Lean BPM model to increase customer loyalty in a last-mile courier

Published:2022-01-12 Issue: Volume: Page:
ISSN:
Container-title:2022 The 3rd International Conference on Industrial Engineering and Industrial Management
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Author:

Quiroz-Flores Juan Carlos¹,Chuman-Bobadilla Mauricio Alonso¹,Liendo-Carrillo Alexander Sebastian¹

Affiliation:

1. Facultad de Ingenieria y Arquitectura, Universidad de Lima, Peru

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3524338.3524371

Reference19 articles.

1. UNCTAD , “ No15 UNCTAD Technical Notes on ICT for Development No17 THE UNCTAD B2C E-COMMERCE INDEX 2020 Spotlight on Latin America and the Caribbean ,” 2020 . [Online]. Available: https://globalfindex.worldbank.org/#data_sec_focus. UNCTAD, “No15 UNCTAD Technical Notes on ICT for Development No17 THE UNCTAD B2C E-COMMERCE INDEX 2020 Spotlight on Latin America and the Caribbean,” 2020. [Online]. Available: https://globalfindex.worldbank.org/#data_sec_focus.

2. S. Rosales , “ Ventas online crecen 44.2% en Perú, las offline en retail caen 11% ,” Lima , Jul. 24, 2019 . S. Rosales, “Ventas online crecen 44.2% en Perú, las offline en retail caen 11%,” Lima, Jul. 24, 2019.

3. Hu and Huang , “ Optimal channel decision of retailers in the dual-channel supply chain considering consumer preference for delivery lead time,” 2020 , Accessed : May 17, 2021 . [Online]. Available : https://apem-journal.org/Archives/2020/APEM15-4_453-466.pdf. Hu and Huang, “Optimal channel decision of retailers in the dual-channel supply chain considering consumer preference for delivery lead time,” 2020, Accessed: May 17, 2021. [Online]. Available: https://apem-journal.org/Archives/2020/APEM15-4_453-466.pdf.

4. BCRP , “ BANCO CENTRAL DE RESERVA DEL PERÚ 2 ,” Lima , Mar. 2019 . BCRP, “BANCO CENTRAL DE RESERVA DEL PERÚ 2,” Lima, Mar. 2019.

5. PRODUCE , “ PRODUCE: Ventas del sector retail minorista superaron los S/3,100 millones en julio | Gobierno del Perú ,” PRODUCE , Sep. 23, 2018 . https://www.gob.pe/institucion/produce/noticias/19249-produce-ventas-del-sector-retailminorista-superaron-los-s-3-100-millones-en-julio (accessed May 18, 2021). PRODUCE, “PRODUCE: Ventas del sector retail minorista superaron los S/3,100 millones en julio | Gobierno del Perú,” PRODUCE, Sep. 23, 2018. https://www.gob.pe/institucion/produce/noticias/19249-produce-ventas-del-sector-retailminorista-superaron-los-s-3-100-millones-en-julio (accessed May 18, 2021).