Effect of Service Quality on Customer Satisfaction Using Gojek Before Pandemic and After Pandemic Systematic Littertur Review-Reference-Cited by-同舟云学术

Effect of Service Quality on Customer Satisfaction Using Gojek Before Pandemic and After Pandemic Systematic Littertur Review

Published:2021-12-17 Issue: Volume: Page:
ISSN:
Container-title:2021 3rd International Conference on E-Business and E-commerce Engineering
language:
Short-container-title:

Author:

Sarjono Haryadi¹,Kartini Herlin¹,Yohanes Heppy²

Affiliation:

1. BINUS Business School Undergraduate, Bina Nusantara University, Indonesia

2. Master of Theology, Sekolah Tinggi Teologi Bethel The Way, Indonesia

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3510249.3510254

Reference59 articles.

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2. Abdillah l. A. (2020). Fintech e-commerce payment application user experience analysis during covid-19 pandemic. 7(2) 265-278. Https://doi.org/10.15294/sji.v7i2.26056

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