Co-designing Mental Health Technologies with International University Students in Canada

Abstract

Mental health problems are a serious concern among university students, and international students in Canada are known to be particularly vulnerable due to the underutilization of mental health services and unfamiliarity with Western approaches to mental health. However, international students' mental well-being remains underexplored in HCI. In this study, we conducted remote synchronous remote co-design sessions with 19 participants (14 international students, 5 mental health professionals) to understand concretely what types of designs for interactive technologies suit these students' mental health needs and challenges. Based on their brainstormed ideas and sketches, we produced a set of design dimensions that span different types of support, interaction, and safety. The dimensions were then used to develop a set of four medium-fidelity mockups that spanned these dimensions, presenting a diverse range of design features. Using these mockups, we elicited feedback in an online survey from the same participants. Findings suggest that the students negotiate a complex understanding of helpfulness, comfort, and trust when they consider what types of designs to consider using. Each mockup highlights different ways to support individual differences and preferences. Our work serves as a foundation for designing technologies that can ease issues with accessibility and be more inclusive of international students' cultural backgrounds.